eCampus - West Virginia University

Announcements

Announcements


eCampus upgrade, bug fixes scheduled for 8 a.m. May 11 until 5 p.m. May 12

An eCampus upgrade set for May 11-12 will fix bugs and improve the functionality of the Discussions feature. Instructors and students will see a maintenance message in eCampus from 8 a.m. May 11 until about 5 p.m. May 12 during this important upgrade. When this work is complete, users will be able to view Forum descriptions on the Create Thread page and navigate between threads without having to return to the main Discussions page. This work also will fix some bugs, including one that has prevented users from embedding YouTube videos through Mashup tool and another that has affected the ability to print Student Grade Reports and Discussion Forum threads.

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eCampus will be down 8 a.m. May 10 to 5 p.m. May 11 for upgrade

The eCampus system will be down 8 a.m. May 10 to 5 p.m. May 11 for an upgrade that will improve security and give instructors several new features, including “receipts” that provide time, date and other information about student submissions. If the work on eCampus is completed earlier than anticipated, the system could be available before 5 p.m. ITS apologizes for any inconvenience this planned maintenance may create and appreciates your patience. Please direct any questions to ITSHelp@mail.wvu.edu.

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Turnitin Service Alert

Planned Turnitin Maintenance: Saturday January 7, 2017
7am – 3pm PST / 3pm – 11pm GMT / 2am – 10am (Sunday 8) AEDT (click here for your local timezone).

Turnitin will be undergoing essential maintenance and will be unavailable.

Where applicable, please be aware no submissions or grading will be possible during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus for the latest updates.

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eCampus Unavailable - Sunday, January 15th from 7 AM to Noon during regular scheduled maintenance

eCampus will not be available on January 15th from 7 AM until Noon during regular scheduled maintenance time while Information Technology Services conducts important maintenance and upgrades. ITS apologizes for any inconvenience this outage may cause and appreciates your patience. Any questions should be directed to the Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.

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Typical January eCampus upgrade delayed until May by discovery of glitch

Information Technology Services will delay the next software upgrade of the eCampus system until the end of the spring semester in May because our teams have discovered a problem with the product.

We identified a major bug that Blackboard company cannot correct in time for us to test their solution and deploy it with confidence in January.

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eCampus fix appears to be holding; system performance is stable

ITS teams have been monitoring eCampus throughout the day and have seen no problems with system performance. We believe the disabling of the Qwickly feature has resolved the slowness we were experiencing, so we will keep it turned off until further notice. 

Qwickly has provided a fix for the bug in their system. However, ITS will need time to test before we deploy it. We will let you know when we are ready to reactivate that feature. Among other things, Qwickly lets instructors send messages to multiple courses simultaneously. Faculty can still send messages to students through their courses in eCampus without this feature.

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eCampus bug

Instructors and students:

We have disabled the Qwickly feature in eCampus as we try to determine what is causing the system slowness this morning. An error message associated with Qwickly has been showing up early on the days we’ve had problems, and this is an attempt to determine if there is a correlation. We apologize for this inconvenience and appreciate your patience as we continue to troubleshoot and identify the root cause of the sluggish performance.

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