Is WVU eCampus accessible?
The Blackboard Learning Management System, the software behind WVU eCampus,
section 508 compliant
. However, since courses contain content uploaded
by individual instructors, it is difficult to ensure the content in
every course is compliant.
If you have any problems accessing files in your class, please contact your instructor. If you have any problems with accessibility in eCampus or our web pages, please contact the ITS Service Desk.
Information Technology Services has a Assistive Technology site with many valuable resources.
Additional Accessibility Resources
- Adobe Accessibility Standards
- Blackboard Accessibility
- Creating Accessible Flash Content
- WVU ITS Accessibility
- JAWS Screen Reader
- Extending eCampus Assessment Duration
Office of Disability Services Contact Information:
PO Box 6423
Morgantown, WV 26506-6423
304.293.6700 TDD: 304.293.7740
What do I need to begin using WVU eCampus?
Before logging into the My WVU eCampus page, you can validate your browser by clicking the Browser Check link. A pop-up window will inform you of any compatibility problems between your browser and WVU eCampus. If there is a problem, you can contact the IT Service Desk at 304-293-4444 for further assistance.
Also, because an instructor can upload files of all kinds, additional software to use them may be required on a course-by-course basis. For example, many courses use Microsoft Word or Adobe Acrobat. Be sure to speak with your instructor regarding any additional software that may be required for your course.
Instructors can visit our Instructional Tools page for more details on obtaining software commonly used by WVU eCampus instructors.
What computer skills will I need for WVU eCampus?
No in-depth knowledge of computers is required to use WVU eCampus. If you can browse the internet, you can use WVU eCampus. For some courses it may be helpful to have some working knowledge of word processing or email. You may also be asked to open, save, attach, or print a document. Visit our Faculty Resources or Student Resources page to learn some of the basics associated with WVU eCampus.
What is WVU eCampus?
WVU eCampus is the web-based course management system used at WVU. It is integrated with STAR/Banner, the WVU student information system, and with MIX, the WVU academic web portal.
Using a standard Web browser, WVU eCampus provides instructors and students with access to online course materials from anywhere at any time. Instructors often adopt WVU eCampus for one or two particular features, then discover other tools as they become more familiar with the product.
Online Course Tools
Easy-to-use, intuitive web-based tools allow students to access course-related materials, turn in assignments, upload projects, take assessments, and facilitate learning all from outside the classroom environment.
Promote Communication and Collaboration
Students and teachers can interact via online discussions, internal email, and even live chat sessions that can feature shared drawing and annotation space.
Course quizzes, tests and assignments are easy to take and can provide instant feedback on student performance. Grades can be posted in one easy location. This works for instantly-graded online assessments as well as grades earned from outside the WVU eCampus system.
How do I configure my computer and internet browser for WVU eCampus?
Information regarding the required configurations for a user’s computer and internet browser(s) can be found here.
How do I know if I already have Java installed?
Troubleshooting Java for Mac
Users may experience problems with certain Blackboard functionality that depends on Java. This functionality includes Blackboard Collaborate, Respondus, uploading multiple files to the Content Collection, Collaborate Voice Tools, the Equation Editor, and Calculated Formula questions. The documents below outline the processes of installing Java, clearing the Java cache and removing old security certificates by OS X version:
Troubleshooting Java for Windows
Users may experience problems with certain Blackboard functionality that depends on Java. This functionality includes Blackboard Collaborate, Respondus, uploading multiple files to the Content Collection, Blackboard Collaborate, Collaborate Voice Tools, the Equation Editor, and Calculated Formula questions. The document below explains everything Java a Windows user needs to know:
What browsers are supported by WVU eCampus?
What does “compatible browser” mean?
A compatible browser is a fully supported technology with minimal level of testing before release. The user may still experience some issues. Here is a list of compatible browsers.
What kind of internet connection should I have?
A typical course is presented in a format similar to any other website on the internet. Any internet connection can provide a suitable link to WVU eCampus.
However, some courses may require the student to download presentations, videos or other media that may take a bit of time over a dial-up connection. Typically these files are small and easily transmitted, but since content is provided by the Instructor, there is no way for eCampus Support to guarantee connectivity or download time.
Faculty and students on satellite internet connections may also have some issues connecting with certain plug-ins used by an Instructor such as Blackboard Collaborate. You will need to speak with your satellite internet provider if you are not able to present or participate in a Collaborate session.
Accessing WVU eCampus
Can a firewall restrict my ability to access WVU eCampus?
Due to the many security risks on the Internet (viruses, hackers, privacy threats, etc.) many individuals and most companies use firewalls to help protect their systems. These firewalls can restrict your ability to access WVU eCampus. If you are unable to view the WVU eCampus Log In page on your computer, you may have a firewall restriction issue.
Check your computer for a personal firewall, such as Zone Alarm, Norton Internet Security, McAfee Personal Firewall, and Microsoft SP2 Firewall. Personal firewalls can be configured to allow access to certain hosts. Check the instructions for your personal firewall for details about how to configure it to grant access to the WVU eCampus server, https://ecampus.wvu.edu.
Contact the ITS Service Desk at 304-293-4444 if you have questions about firewalls.
Can I access WVU eCampus from the computer labs on campus?
All public computer labs and Libraries at WVU are able to access WVU eCampus and should have the minimum required software. If you find your Instructor uploaded content which requires software not on a lab computer, you will need to speak with a lab manager or your Instructor.
My old password is saved in my internet browser. What should I do?
This document explains how to manage stored passwords by browser.
What do I do if I forget my username or password?
Contact the ITS Service Desk at 304-293-4444 to assist in resetting your password. Additionally, users may change their passwords through the Login Self Service website.
What is my WVU eCampus username and password?
Your WVU eCampus username and password is the same as your Login Credentials. Visit the Login Self Service website for further assistance, if necessary.
Why can’t I login?
Try logging in again by restarting your browser and going back to the WVU eCampus login page. Type your username and password slowly to be sure that you enter them correctly. Please consider the following when attempting to resolve login issues:
- Only bookmark https://ecampus.wvu.edu/. The only way to successfully login into WVU eCampus is by accessing WVU eCampus through https://ecampus.wvu.edu/. Bookmarks to another login on any other page will give you a username/password error.
- WVU eCampus passwords are case sensitive, so make sure that your Caps Lock key is off when you type your username and password. Also, check to be sure that you are not including extra characters, such as spaces, when you type your username and password.
- Prospective students who have not yet taken classes at WVU should note that they will not be able to log in to WVU eCampus until shortly before the start of term. Also, access to courses is restricted until the first day of classes.
- Since WVU eCampus uses your Login credentials, you can test your WVU eCampus username and password by logging into MIX. If you can log into MIX but still cannot log into WVU eCampus, you can change your password in MIX/STAR. After approximately 15-20 minutes, WVU eCampus will be updated with your new password. If you are still having difficulties, contact the WVU ITS Service Desk at 304-293-4444.