The WebAssign course tool link is now connecting from eCampus to WebAssign. We apologize for the inconvenience this may have caused and appreciate your patience.

Cengage, the vendor for the Webassign content tool in eCampus, has not provided an ETA for the restoration of service. However, there is a workaround: You can provide the course key to your students, and they can login directly using that key at https://www.webassign.net/wa-auth/class-key/enroll. 

If you need the course keys, you can log into https://www.webassign.com or call Cengage support at 800-354-9706.

Teaching faculty who are new to using eCampus or who need a refresher can register for January training sessions with Information Technology Services. Two classes will be offered: eCampus 101 on Tuesday, Jan. 8, and eCampus Grade Center on Tuesday, Jan. 15. All sessions will take place in the fifth-floor computer lab (Room 5104) at One Waterfront Place from 9 a.m. to noon. Parking validation will be provided.

eCampus 101 covers basic navigation, building course content, exploring course tools and a quick overview of Grade Center. eCampus Grade Center provides an in-depth look at creating columns for quizzes and tests, manually entering grades vs. importing grades from Excel, calculating grades for weighted assignments, using rubrics and syncing grades to Banner.

Collaborate Ultra, a new and improved version of the tool many instructors are currently using, will be piloted during the spring 2019 semester after a 24-hour eCampus upgrade scheduled to run from 12:01 a.m. to 11:59 p.m. Wednesday, Jan. 2.

Collaborate Ultra will benefit both students and instructors with:

Some iPhone and iPad users may not be able to log into the Blackboard mobile app (eCampus) using push notifications from the Duo Mobile app. If you have this problem, use the passcode option. Just open the app and tap the key icon to generate a one-time numeric code to complete your login. Detailed instructions are online.

Direct additional questions to the ITS Service desk at (304) 293-4444 or ITSHelp@mail.wvu.edu, or submit a ticket here.

Instructors: The latest version of Apple’s Safari web browser returns "failed to submit assignment" errors when students submit work to eCampus. Until the issue is resolved, please advise your students to use Firefox or Google Chrome for online coursework.

If you have any questions, please contact ITS Service desk at (304) 293-4444, email ITSHelp@mail.wvu.edu or submit a ticket here.

PROVE IT's YOU:

FACULTY: You’ll soon be required to use two-factor authentication to prove your identity when logging into secure systems. Download the free Duo Mobile smart phone app from your app store, then activate your account by visiting login.wvu.edu, clicking “My Login” and following the steps. If you don’t have a smart phone, contact your supervisor or ITS about hardware alternatives. twofactor.wvu.edu.

Faculty: It's taking longer than anticipated to resolve access issues related to the problems we experienced yesterday. The majority of the accounts yet to be fixed belong to students. Until their issues are resolved, many of them may be unable to access Portal, eCampus, MyPrinting, WVU.Encrypted and other services. This could affect their ability to meet deadlines and submit work. 

We will update you as more information becomes available. We sincerely apologize for the continuing disruption. Follow @WVUITServices or "like" WVU Information Technology for the fastest updates.

Information Technology Services has discovered that some faculty members and students do not have access to certain WVU systems. Affected student access includes eCampus and Google (MIX Gmail, Google Drive, etc.). Affected faculty can still access eCampus. ITS is working to resolve the problem as quickly as possible and restore affected accounts.

We will update as soon as we know more. You do not need to contact the Service Desk if you are experiencing this; we have a list of who is affected.

eCampus upgrade is complete well ahead of the schedule and available to users.