Instructors, FYI: 

Collaborate Ultra, the browser-based eCampus web conferencing tool, will be sporadically unavailable 1-5 a.m. on Friday, March 27 while the vendor performs maintenance. ITS has no control over this outage. The vendor has indicated it may not need the entire maintenance window.

 WVU has extended alternative delivery of classes through the end of the semester. Visit coronavirus.wvu.edu for the latest updates and view a message from President Gee at go.wvu.edu/wvucovid. 

Here are some resources to help as you transition to teaching and learning remotely:

Collaborate Original will no longer be available to WVU faculty as of Sunday, May 10 because Blackboard is ending support for the outdated tool. ITS recommends using the new version, Collaborate Ultra, as a replacement. 

If you would like to save your Collaborate Original recordings, move them to a storage location outside of eCampus. Once 

Some students may not be able to access their Spring 2020 courses in the Report Card module in eCampus. Until the vendor resolves this intermittent issue, students can access grades through the Global Navigation Menu via eCampus on the web (ecampus.wvu.edu) or through the Blackboard mobile app. 

Instructors can also add the My Grades link to their course menus so students have direct access to their grades.

The eCampus upgrade was completed ahead of schedule. It is now available. 

Thank you for your patience!

Faculty Only: eCampus is back online. You may now reopen any quizzes or exams that became unavailable during the outage. Need help? Refer to the instructions at https://bit.ly/2En1KxR. 

If you or your students continue to experience issues, please contact the Service Desk at 304-293-4444.

eCampus access is not guaranteed during our regular Sunday maintenance, 3 a.m. – noon. See all planned maintenance.

Please direct questions to 304-293-4444 or submit a ticket to the eCampus team.

There has been a licensing change with Respondus Monitor that eliminates student fees, registration costs and departmental charges that were previously associated with this product.

If you’re not familiar with it, Respondus Monitor builds upon the power of Respondus LockDown Browser®, using a student's webcam and industry-leading video analytics to prevent cheating during non-proctored exams. It is the most cost-effective, scalable and student-friendly system for online proctoring at any time day or night, without pre-scheduling.