How do I submit a Turnitin Assignment?
The following .pdf will guide students through submitting a Turnitin Assignment and viewing an originality report in Turnitin if an Instructor has made the originality report available.
What will a course name look like at top of course menu?
When will I be able to access WVU eCampus?
Students will use their Login credentials to access WVU eCampus. They will not be able to log in to WVU eCampus and see their courses until the official start date identified in STAR (Banner) unless the instructor chooses to open their courses to students as many as seven days before the official start date. Don’t worry if the My WVU eCampus page appears blank prior to the official start date identified in STAR (Banner). If a course has already begun and students still cannot access their courses please consult the ITS Service Desk for further assistance.
If students want to learn more about WVU eCampus before classes start, please visit the Student Tutorials tutorial page.
Why isn’t my course listed in my eCampus course list?
Once a semester is complete, students will lose access to its content two weeks after the section end date.
If the semester is not over, ensure the enrollment is correct by checking MIX. If the course appears on students' MIX course schedule but does not appear on the My WVU eCampus page, contact the ITS Service Desk at 293-4444.
Students are not registered/enrolled in the course.
If a course isn’t listed in students' eCampus course list check in STAR/Banner or MIX to verify course registration.
Students have the course hidden in their eCampus course list
Make sure that courses are not hidden in the eCampus course list. Click on the gear icon in the top-right corner of the My Courses module and make sure the Course Name box is checked.
Where can I find notifications?
Yes, notifications available are located in the My Blackboard Tool. A tutorial document is available here.
Will I get my grades through WVU eCampus?
Students' official end of term grades will come through the STAR system, accessible directly or through MIX. However, many instructors use WVU eCampus to post grades in different ways.
- Courses that are taught entirely online will often post grades to the ‘My Grades’ tool within the course throughout the semester.
- Many on-campus courses also post grades taken in class and online to the WVU eCampus system, sometimes using WVU eCampus solely for this purpose.
Ultimately it is up to the instructor as to whether grades will be posted online through WVU eCampus.
Can I see all posts from an instructor in one area?
Yes, students can use the filter feature in the discussion area. Here’s how.
Why can’t I open Microsoft Office documents in my course?
- Right-click the link to the document and then choose Save Target As (Internet Explorer) or Save Link As (Firefox/Chrome).
- In the Save As dialog box that appears, select a location on a hard disk, and then click the Save button.
- Double-click the document on a hard disk to open it using the Microsoft Office application on a computer.
Why can’t I see a test in WVU eCampus?
Check to be sure if a system is compatible with WVU eCampus by clicking the Browser Check link beneath the eCampus login on the WVU eCampus Log In page.
What Day is it?
Tests are set up by instructors with specific date and time parameters. If students are unable to see the title of a test then the availability date for the exam has passed or has not yet been reached. Students should contact their professors.
Why can’t I see my grades?
Once students enter a course from the My WVU eCampus page, the My Grades tool should appear on the WVU eCampus Content Area menu on the left hand side of the screen if it has been enabled by an instructor. If students don’t have a My Grades icon in the Content Area menu, please contact an instructor to request that it be added. Alternatively, students may review the Report Card module visible beneath the My Courses module after logging in to eCampus.
If students do have access to the My Grades tool but do not see any grades please contact a professor regarding the availability of grades.
Why can’t I submit my assignment?
If students are taken to a Review Submission History page when attempting to complete an assignment, they may have already submitted the assignment. Depending on how the instructor set up the assignment students may only be able to submit it once. If students have accidentally submitted their assignments without the proper attachment, contact an instructor to request the submission be reset.
Why do I receive a ‘File Not Found’ or ‘Page Cannot Be Displayed’ error?
Try waiting a few moments then click the link again. If students continue to receive this error, contact an instructor and have them verify the link. If they are unable to resolve the problem consult the ITS Service Desk at 304-293-4444.
Why do I receive a ‘You are Not Authorized to View this Page’ error?
If students are using Internet Explorer, try setting the browser to hide Friendly HTTP Error Messages:
- Open Internet Explorer
- Select Tools, then Internet Options
- Click on the Advanced tab
- Scroll down to the Browsing section
- Click in the check box beside “Show friendly HTTP error messages” to clear the check mark
- Click OK
Once students have done this, they should get a more detailed message which may point them to the real problem. If students need further assistance, contact the ITS Service Desk at 304-293-4444.
Why does nothing happen when I click on a link in my course?
A pop-up blocker application is installed on a computer. If students have a pop-up blocker installed on their computers, they will need to insert the address to the WVU eCampus server, https://ecampus.wvu.edu, in its list of trusted sites.
Some pages are large and have graphics or other media that may take a long time to load. This is especially true if students are on a dial-up modem. Their connection speed will play a contributing factor in the time it takes to download files. Depending on the size of the file, students may need to wait several minutes while it downloads and opens. Please ignore the ‘done’ message in the status bar at the bottom of the browser window, as it doesn’t always give a true reflection of the download process. If the page doesn’t download even after waiting for a few minutes, contact the ITS Service Desk at 304-293-4444
Certain links within WVU eCampus launch Java applets when clicked. Verify that Java is installed and working properly by clicking the ‘Browser Checker’ link beneath the eCampus login button.
Why doesn’t my eCampus course print correctly?
WVU eCampus uses frames. Consequently, students may be unable to select Print on the File menu or click the Print button on the toolbar to print the pages in a WVU eCampus course. The following steps may help:
- Select the frame to print by right-clicking somewhere inside it. Don’t click on a link or on an image in the frame; click somewhere on the background of the frame to make it the active frame.
- Select Print in the menu of commands that appears.
Can send e-mail be sent to mail.wvu.edu?
The email used to Send Email from eCampus uses the email on file with Banner. But students can forward their Mix e-mail to a @mail.wvu.edu account.
How do I go back to the main discussion page?
Students can go back to the main discussion board page in many ways depending on how the course is designed. For example, all users are able to use the bread crumbs at the top of a page.
Why do I get timed out when I try to post a discussion or send an email?
There is a time in which WVU eCampus expects a response and after which it times out. If students receive a timeout message when typing a long discussion, it is best to type a message in another program (i.e. WordPad, Notepad, or Word), then copy and paste it into the WVU eCampus discussion window and post it. That way students have all the time they want to type out a discussion without getting timed out by WVU eCampus.