What will a course name look like at top of course menu?
For more information on the course menu, consult this
When will I be able to access WVU eCampus?
Students will use their Login credentials to access WVU eCampus. They will
not be able to log in to WVU eCampus and see their courses until three calendar days
before the official start date identified in STAR (Banner). Don’t worry if the My WVU eCampus page appears blank prior to the three calendar days
before the official start date identified in STAR (Banner). If a course has already begun and students
still cannot access their courses please consult the ITS Service Desk
for further assistance.
If students want to learn more about WVU eCampus before classes start,
please visit the
Student Tutorials tutorial page.
Why isn’t my course listed in my eCampus course list?
Once a semester is complete, students will lose access to its content two
weeks after the section end date.
If the semester is not over, ensure the enrollment is correct by checking
MIX. If the course appears on students' MIX course schedule but does
not appear on the My WVU eCampus page, contact the ITS Service Desk at
Students are not registered/enrolled in the course.
If a course isn’t listed in students' eCampus course list check in STAR/Banner
or MIX to verify course registration.
Students have the course hidden in their eCampus course list
Make sure that courses are not hidden in the eCampus course list. Click
on the gear icon in the top-right corner of the My Courses module and
make sure the Course Name box is checked.
Where can I find notifications?
Yes, notifications available are located in the My Blackboard Tool. A tutorial
document is available
Will I get my grades through WVU eCampus?
Students' official end of term grades will come through the STAR system,
accessible directly or through MIX. However, many instructors use WVU
eCampus to post grades in different ways.
Courses that are taught entirely online will often post grades to the
‘My Grades’ tool within the course throughout the semester.
Many on-campus courses also post grades taken in class and online to
the WVU eCampus system, sometimes using WVU eCampus solely for this
Ultimately it is up to the instructor as to whether grades will be posted
online through WVU eCampus.
Can I see all posts from an instructor in one area?
Yes, students can use the filter feature in the discussion area.
Why can’t I open Microsoft Office documents in my course?
If students are unable to open a Microsoft Office document in a web browser,
then consider bypassing the browser plug-in and saving the document on
a local computer, where it can be opened directly in the Microsoft Office
application. This takes the browser viewer out of the download process
and may reduce the overall chance of error.
Right-click the link to the document and then choose Save Target As (Internet
Explorer) or Save Link As (Firefox/Chrome).
In the Save As dialog box that appears, select a location on a hard disk,
and then click the Save button.
Double-click the document on a hard disk to open it using the Microsoft
Office application on a computer.
Why can’t I see a test in WVU eCampus?
Check to be sure if a system is compatible with WVU eCampus by clicking
the Browser Check link beneath the eCampus login on the WVU eCampus Log
What Day is it?
Tests are set up by instructors with specific date and time parameters.
If students are unable to see the title of a test then the availability
date for the exam has passed or has not yet been reached. Students should
contact their professors.
Why can’t I see my grades?
Once students enter a course from the My WVU eCampus page, the My Grades
tool should appear on the WVU eCampus Content Area menu on the left hand
side of the screen if it has been enabled by an instructor. If students
don’t have a My Grades icon in the Content Area menu, please contact
an instructor to request that it be added. Alternatively, students may
review the Report Card module visible beneath the My Courses module after
logging in to eCampus.
If students do have access to the My Grades tool but do not see any grades
please contact a professor regarding the availability of grades.
Why can’t I submit my assignment?
If students are taken to a Review Submission History page when attempting
to complete an assignment, they may have already submitted the assignment.
Depending on how the instructor set up the assignment students may only
be able to submit it once. If students have accidentally submitted their
assignments without the proper attachment, contact an instructor to request
the submission be reset.
Why do I receive a ‘File Not Found’ or ‘Page Cannot Be Displayed’ error?
Try waiting a few moments then click the link again. If students continue
to receive this error, contact an instructor and have them verify the
link. If they are unable to resolve the problem consult the ITS Service
Desk at 304-293-4444.
Why do I receive a ‘You are Not Authorized to View this Page’ error?
If students are using Internet Explorer, try setting the browser to hide
Friendly HTTP Error Messages:
Open Internet Explorer
Click on the
Scroll down to the
Click in the check box beside “Show friendly HTTP error messages” to
clear the check mark
Once students have done this, they should get a more detailed message which
may point them to the real problem. If students need further assistance,
contact the ITS Service Desk at 304-293-4444.
Why does nothing happen when I click on a link in my course?
A pop-up blocker application is installed on a computer. If students have
a pop-up blocker installed on their computers, they will need to insert
the address to the WVU eCampus server, https://ecampus.wvu.edu, in its
list of trusted sites.
Some pages are large and have graphics or other media that may take a long
time to load. This is especially true if students are on a dial-up modem.
Their connection speed will play a contributing factor in the time it
takes to download files. Depending on the size of the file, students
may need to wait several minutes while it downloads and opens. Please
ignore the ‘done’ message in the status bar at the bottom of the browser
window, as it doesn’t always give a true reflection of the download process.
If the page doesn’t download even after waiting for a few minutes, contact
the ITS Service Desk at 304-293-4444
Certain links within WVU eCampus launch Java applets when clicked. Verify
that Java is installed and working properly by clicking the ‘Browser
Checker’ link beneath the eCampus login button.
Why doesn’t my eCampus course print correctly?
WVU eCampus uses frames. Consequently, students may be unable to select
Print on the File menu or click the Print button on the toolbar to print
the pages in a WVU eCampus course. The following steps may help:
Select the frame to print by right-clicking somewhere inside it. Don’t
click on a link or on an image in the frame; click somewhere on the
background of the frame to make it the active frame.
Select Print in the menu of commands that appears.
Can send e-mail be sent to mail.wvu.edu?
The email used to Send Email from eCampus uses the email on file with Banner.
But students can forward their Mix e-mail to a @mail.wvu.edu account.
How do I go back to the main discussion page?
Students can go back to the main discussion board page in many ways depending
on how the course is designed. For example, all users are able to use
the bread crumbs at the top of a page.
Why do I get timed out when I try to post a discussion or send an email?
There is a time in which WVU eCampus expects a response and after which
it times out. If students receive a timeout message when typing a long
discussion, it is best to type a message in another program (i.e. WordPad,
Notepad, or Word), then copy and paste it into the WVU eCampus discussion
window and post it. That way students have all the time they want to
type out a discussion without getting timed out by WVU eCampus.