Blackboard Collaborate is a web conferencing platform designed specifically for education. With comprehensive tools and capabilities, Blackboard Collaborate with the Original experience allows users to engage in the virtual classroom as if they were meeting face-to-face. If users have Internet Explorer and problems accessing Collaborate, please be sure to answer “No”to this pop-up (it asks to view mixed content from a secure site). If the answer is yes and a user cannot access Collaborate, close the browser and navigate back to Collaborate in order to receive the pop-up again. If using Firefox, this pop-up will not present itself.
Service & Support
Through our Collaborate license agreement, our customers receive 24/7 support from Collaborate. We ask that users visit the Knowledge Base first and then if additional help is needed, please call their toll-free number or Submit a Ticket directly at the site given below.
- Collaborate toll-free 24/7 technical support:1 (877) 382-2293
- Collaborate Support Portal: https://www.blackboard.com/support-for-blackboard-collaborate.html
If a user does not receive sufficient support from Collaborate or there appears to be a connection problem between Collaborate and WVU eCampus then they need to call the ITS Service Desk at 304.293.4444 or send an email to ITSHelp@mail.wvu.edu.