- Start Here with the Basics
- Blackboard Help for Participants
- Finding Your Way Around Collaborate Ultra – Media Space, the Session Menu, and a Collaborate Panel
- Joining Sessions
- Set Up Your Audio and Video
- Present in Sessions
- Session Best Practices
- Browser Support
- Access Collaborate in the Blackboard App
Service & Support
Through our Collaborate license agreement, our customers receive 24/7 support from Collaborate. We ask that users visit the Knowledge Base first and then if additional help is needed, please call their toll-free number or Submit a Ticket directly at the site given below.
- Collaborate toll-free 24/7 technical support:1 (877) 382-2293
- Collaborate Support Portal: https://blackboard.secure.force.com/btbb_publichome?dfprod=Collaborate
If a user does not receive sufficient support from Collaborate or there appears to be a connection problem between Collaborate and WVU eCampus then they need to log a ticket with the ITS Service Desk.